Shipping policy

JBY | Just Be You Beautiful

Shipping & Delivery Policy

Last updated: October 19, 2026

Operated by: JBY Just Be You Beautiful LLC
Customer support: jbyjustbeyoutoo@gmail.com
Website: https://jbyjustbeyou.myshopify.com

Thank you for shopping with JBY | Just Be You Beautiful. We are committed to processing your orders accurately and keeping you informed about shipping and delivery.

Our products include apparel, personal-care essentials, home fragrances, fitness accessories, and wellness merchandise. Some products are made to order or fulfilled directly by independent suppliers.

1. Shipping Destinations

JBY currently accepts orders for delivery within the United States only, subject to the destinations and shipping services available at checkout.

Shipping availability for Alaska, Hawaii, military addresses, post office boxes, and U.S. territories may vary by product and fulfillment partner.

We do not offer international shipping at this time. If an ineligible destination is selected, we may be unable to fulfill the order and will arrange cancellation and an appropriate refund.

2. Order Processing and Production

Processing time is the period between order confirmation and transfer of merchandise to a shipping carrier. It does not include carrier transit time.

Because JBY works with different fulfillment partners:

  • JBY MOVE and other print-on-demand products: Production begins after an order is accepted by the fulfillment partner.

  • Grooming, candles, fitness, and restoration products: Handling times depend on the applicable supplier, product availability, and fulfillment location.

  • Mixed orders: Items may be prepared and shipped separately.

Any specific processing or shipment timeframe presented on a product page, at checkout, or in an order confirmation applies to that order.

Where no shipment timeframe is promised, JBY will comply with the applicable federal requirement to ship within 30 days or provide the required delay and refund options.

3. Shipping Methods and Charges

Available shipping methods and charges are calculated and displayed at checkout before payment.

Shipping costs may depend on:

  • Product size, weight, and quantity.

  • Delivery destination.

  • Shipping service selected.

  • Supplier or fulfillment location.

  • Whether products require separate shipments.

Economy, Standard, or Express services may be available depending on the products in the order.

Selecting faster carrier service does not necessarily accelerate product manufacturing or handling unless expressly stated.

We do not guarantee free shipping unless a specific offer is displayed and its conditions are met.

4. Delivery Estimates

Delivery estimates generally reflect both order processing and carrier transit.

Estimated arrival dates are not guarantees unless expressly identified as guaranteed. Actual transit may be affected by weather, carrier operations, holiday volume, or other circumstances.

JBY remains responsible for meeting applicable shipment commitments and consumer-protection requirements.

5. Shipping Confirmation and Tracking

When an order ships, customers will ordinarily receive a shipping confirmation or tracking information at the email address provided during checkout.

Tracking information may take time to update after a shipping label is created or a package enters the carrier network.

Orders containing merchandise from different suppliers may arrive in multiple packages with separate tracking numbers.

6. Shipping Delays and Unavailable Products

If JBY cannot ship an order within the promised timeframe, or within the applicable period when no timeframe was provided, we will notify the customer and follow applicable federal shipping-delay requirements.

Customers will be given the legally required opportunity to consent to an appropriate delay or cancel and receive a prompt refund.

If merchandise becomes unavailable or cannot be fulfilled, JBY may cancel the affected order or item and refund the amount legally due.

We will not substitute a different product without appropriate customer authorization.

7. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address-change requests should be emailed promptly to jbyjustbeyoutoo@gmail.com with the order number and requested correction.

Changes cannot be guaranteed after production, processing, or shipment begins.

When a delivery fails because of an address error supplied by the customer, reasonable redelivery or reshipping charges may apply if the customer requests a new shipment, subject to applicable law. Any charges will be disclosed before payment.

8. Lost, Missing, or Misdelivered Packages

If a package does not arrive by its expected delivery date, please contact JBY promptly.

For packages marked delivered but not located, we may ask the customer to verify the delivery address, check the delivery location, and cooperate with a carrier investigation.

Please report suspected loss or misdelivery as soon as reasonably possible, preferably within 30 days after the expected delivery date.

JBY will evaluate carrier records, delivery confirmation, the order details, and applicable law before determining the appropriate resolution.

A carrier tracking status alone does not eliminate any delivery obligations JBY may have under applicable law.

9. Damaged or Incorrect Shipments

Inspect merchandise upon arrival.

If an item is damaged, defective, incorrectly printed, broken, leaking, or materially different from what was ordered, contact jbyjustbeyoutoo@gmail.com promptly, preferably within 30 days of delivery.

Include your order number, a description of the problem, and photographs of the merchandise and packaging when relevant.

JBY will review the claim and provide an appropriate remedy in accordance with its Return & Refund Policy and applicable law.

Do not handle broken glass or use a visibly damaged electrical product.

10. Returns and Return Shipping

Our Shipping Policy does not create additional return eligibility.

Voluntary returns are governed by the JBY Return & Refund Policy. Approved voluntary returns may require customer-paid return shipping and applicable disclosed restocking fees.

Confirmed defective products or fulfillment errors are handled separately, without improper return-shipping or restocking charges.

Do not ship returns to JBY's Wyoming business correspondence address. Authorized return instructions and the correct destination will be provided after review.

Read our policy at:

https://jbyjustbeyou.myshopify.com/policies/refund-policy

11. Contact Information

JBY Just Be You Beautiful LLC
Email: jbyjustbeyoutoo@gmail.com

For shipping questions, address corrections, tracking concerns, or delivery issues, please include your order number.

This Shipping Policy applies to orders placed after its publication. Nothing in this policy limits rights that cannot legally be waived.

We may update shipping practices prospectively as products, carriers, or fulfillment partners change.